News

Account Delegates

Written on by James Vogel

How to add a Multiple Delegates to your MITC account.

Our new portal has a upgraded version of multiple logins now named account delegates, this allows you the primary account holder to create mutliple account logins and the ability to assign all or selected products to manage

  1. Once logged in navigate to ‘My account’ > ‘ Account delegates’ > ‘Invite delegate’

2. Enter the delegate email address and if you would like them to grant them full access to your account or  selected products

3. The delegate will then receive a email inviting them to accept their invitation and gaining them access

 

4. The delegate will have access to their own multifactor authentication and ablity to raise support tickets.

For any assistance with the setup, your Account Manager will be happy to help.

 

Billing

Written on by James Vogel

How to add a new payment method and Topup Account Credit

Please see below the payment methods we offer for subscription services and domain names:

  • Credit Card
  • BPAY (to top-up your Account Credit balance)

How to Add a Credit Card:

  1. Log into your online account
  2. Navigate to the ‘Billing’ tab
  3. Click on ‘Payment Method.’

  1. After clicking on ‘Add Payment Method’, enter your card details and click ‘Save’

 

If you want to remove all of the credit cards listed in your account, please contact us.

To top up your Account Credit Balance, when in the Account Credit section, then click the topup button.

You will be asked for:

  • Currency
  • Amount
  • Payment method

Where to Locate Account Invoices

To view invoices in your account, please log into your Melbourne IT Corporate account and follow these steps:

  1. After logging into your online account, click on the ‘Billing’ tab in the menu
  2. From there, click on My Invoices and from there you can view all invoices generated in your account

To download an invoice, simply click on the invoice and select ‘Download

Where to find a list of your services

Written on by James Vogel

To view the services linked to your account, follow these steps:

  1. Log into your online account at corporate-clients.melbourneit.com.au
  2. Once logged in, you’ll land on the dashboard where all you will see some Active products and be able to login and manage them

 

  1. To see a full list, click ‘view all’ from the dashboard or Products and Services in the top menu bar

Note: domains and services are listed separately.

Locating your Support Pin

Written on by James Vogel

A support pin is a six-digit number found in your Melbourne IT Corporate account. It is used to verify your access when you contact our customer care team. Before providing any information or making changes to your account, our customer care team will first need to confirm your access. While there are several authentication methods, the most common is the six-digit support pin.

Follow the steps below to locate your support pin.

  1. Log into your online account at melbourneit.au
  2. Click on your icon at the top right

 

  1. Click on ‘show pin’ and it will reveal for you to read out

Pro-Tip: you can click on the revealed pin to immediately copy it so you can paste it into a chat with us or email!

If you are already in the Support tab, you can view the support pin on the left hand side and generate a new one if needed.

A summary of your new client portal experience

Written on by James Vogel

From Friday, 19 Dec, 2024, when logging into Melbourne IT Corproate – you will be presented with our new and improved management portal. This is your client area and where you’ll manage all of your products and services with us – this is also where the billing and support portals live too; all in one.

A lot of the things that you know and love about the ‘Console’ will still be in the same place, just presented in a faster, more convenient way.

Logging in

To log into your new client area, go to corporate.melbourneit.com.au and select “Client log in”.

Enter your user name and password, your username is your account reference. If you’re unsure what your account reference is, you can find this on the top right hand corner of any email you’ve received from us. You can also login using you primary email address.

Once logged in, you will see the following tabs:

  • Dashboard – similar to the Overview page, it gives you services, invoices and tickets at a glance
  • Products and Services – a full list of your domains and hosting products and services. From here, you will be able to log in to your hosting, email services as well as manage them
  • Billing – this is where you will find all of your invoices, account credit balance, payment methods and currency settings
  • My Account – update your contact information like name, email or phone number here
  • Support – Raise tickets and find replies to your previous cases here
  • Place new order – Place a new order for hosting, register a new domain name or purchase SSL certificates

Lets go over the tabs in greater detail:

Domains and Services

Now that you’re logged in, this is the dashboard. Let’s start with your domains and services.

On this page you can see all domain names and services you have with Melbourne IT Corporate at a glance.

You will be able to manage your domain names and log directly into your hosting packages by clicking on the tab to the right of your active products.

Managing a Domain Name
After you select “manage domain name” you can lock/unlock the domain, update the nameservers and grab your EPP Code. On this page you can also select “billing” and “settings” to view auto renew options, invoice options.
Billing details
From the menu, select “billing” to view invoices, payment methods and orders. To view invoices, select “my invoices”, to make changes to your payment details select “payment methods”. You can also update your currency by clicking “settings”.
Account Details
On the “my account” page you can change your contact details such as name, email and phone number. On this page you can also view your account notifications. This page will also show you if the emails were sent successfully or if they have bounced/failed.
Support

Select “support” from the menu bar.

On this page you can view all active and closed support tickets. If you need assistance with something, you can raise a ticket here by selecting “open new ticket” in the top right hand corner.

As always, we’re here to help so please feel free to contact us.

The Power of .ai: Unlocking the Potential of Artificial Intelligence

Written on by James Vogel

In the ever-evolving digital landscape, technology has become an integral part of our daily lives. One of the most significant technological advancements of recent times is artificial intelligence (AI). It is transforming industries, enhancing productivity, and revolutionising the way we interact with technology. In this blog, we will delve into the world of .ai, a top-level domain (TLD) dedicated to AI-related ventures, and explore how it is harnessing the power of AI to shape the future.

  1. What is .ai TLD? The .ai TLD stands for the country code top-level domain (ccTLD) of Anguilla, a small British overseas territory located in the Caribbean. While originally intended for websites associated with the nation, it has gained popularity as a domain extension for companies and organisations involved in artificial intelligence. The letters “ai” in the domain extension align perfectly with the abbreviation for artificial intelligence, making it a logical choice for businesses operating in this field.
  2. The Appeal of .ai TLD The .ai TLD offers several advantages to AI-focused entities, making it an attractive choice for branding and online presence. Here are a few reasons why .ai has gained traction:

a) Clear Association: The extension “.ai” in the domain instantly establishes a connection to artificial intelligence. This makes it easier for users to identify the nature of the business or website and fosters a sense of credibility and expertise.

b) Availability: As a relatively new TLD, .ai provides greater availability of domain names compared to more saturated extensions like .com or .net. This availability allows AI startups, researchers, and enthusiasts to secure relevant and memorable domain names that align with their brand and industry.

c) Innovation and Futurism: The .ai TLD exudes a sense of innovation and futurism. It signals to users that the website or business is at the forefront of AI technology, driving curiosity and attracting potential customers, investors, and partners.

  1. Utilising .ai for AI Businesses: The .ai TLD serves as a powerful tool for AI businesses to establish a distinctive online presence. Here’s how it can benefit AI ventures:

a) Brand Recognition: A strong domain name is crucial for brand recognition. By incorporating .ai into the domain, AI companies can create a unique and memorable brand identity that reflects their expertise and specialisation.

b) SEO Advantages: Search engine optimization (SEO) plays a vital role in ensuring online visibility. With .ai TLD, businesses can benefit from improved SEO rankings, as search engines often consider domain extensions when assessing relevance. A domain like “www.techinnovations.ai” may rank higher in AI-related search queries.

c) Community Building: The .ai TLD fosters a sense of community among AI enthusiasts, researchers, and businesses. By utilising a .ai domain, companies can position themselves as part of the AI ecosystem, connect with like-minded individuals, and gain visibility within the AI community.

  1. Examples of .ai Success Stories: Several notable companies and organisations have embraced the .ai TLD to showcase their AI-focused initiatives. Here are a few examples:

a) OpenAI: OpenAI, the organization behind ChatGPT, utilises the domain “www.openai.ai” to demonstrate its commitment to advancing AI technology and enabling human-like interactions with AI models.

b) deeplearning.ai: deeplearning.ai, an educational platform founded by Andrew Ng, employs the domain “www.deeplearning.ai” to emphasise its dedication to providing comprehensive AI education and training.

c) drive.ai: The self-driving car startup, drive.ai, chose the domain “www.drive.ai” to emphasise its focus on AI-powered autonomous vehicles and transportation solutions.

The .ai TLD offers an exciting opportunity for AI-focused businesses and organisations to establish a distinct online presence. It captures the essence of artificial intelligence while allowing companies to showcase their expertise, build credibility, and connect with the broader AI community. As AI continues to shape our world, the .ai TLD provides a unique platform for AI ventures to thrive and contribute to the future of technology. By embracing the .ai domain, businesses can position themselves at the forefront of innovation and harness the power of artificial intelligence.

Contact us today to register your .ai domain name.

Notification of Microsoft Price Rise

Written on by James Vogel

Effective 1st August 2023 Microsoft will increase prices in Australia by +9% for Cloud and OnPrem services.  As a result, Melbourne IT Corporate will be adjusting our prices accordingly.

This price rise is part of their global pricing initiative to align local currencies to the U.S. dollar (USD).  For more information click here.

If you have any questions about your service or the pricing changes, please don’t hesitate to contact our Customer Care team. We appreciate your understanding.  As always, our commitment remains to provide you with exceptional service and support.

 

Best Regards,
The Melbourne IT Corporate Team

Withdraw your application for a contested .au direct domain name

Written on by admin

What options do you have if you choose not to renew your .au domain application?

If you hold an application for a contending domain and do not wish to continue with the renewal process, then you have an option to withdraw. You can either withdraw from the process or just allow your application to lapse. If you do not renew your application by the 20th of October 2023, your application will lapse, and you will no longer be in contention to register the .au direct domain name. You can also choose to withdraw from the process by clicking on the link below. However, please be aware that once you have confirmed your withdrawal, you will not be able to reapply, and you will be unable to change your response.

If you hold an application for a contending domain and do not wish to continue with the renewal process, then you have an option to withdraw. You can either withdraw from the process or just allow your application to lapse. If you do not renew your application by the 20th of October, your application will lapse, and you will no longer be in contention to register the .au direct domain name. However, please be aware that once you have confirmed your withdrawal, you will not be able to reapply, and you will be unable to change your response.

Things to note:

  • For .au direct names that are still in Priority Hold status, you can check the status of competing applications at: auDA
  • Ensure that you have access to the Registrant Contact Email for the eligible domain name (e.g. forexample.com.au) associated with the application for the au direct name (e.g. forexample.au) that you wish to withdraw.
  • You can look up the Registrant Contact Email for the eligible domain (e.g. forexample.com.au) here: whois

To proceed with the withdrawal, please click the following link: Withdraw application .

What to do with your contested .au domain application?

Written on by admin

Harnessing the Power of .au

The .au domain has made significant strides in the global digital landscape, emerging as one of the top ten largest domains worldwide. A recent report by the .au Domain Administration (auDA) reveals that Australian businesses recognize the importance of having a .au domain name for their websites and email addresses. The auDA report sheds light on the significance of the .au domain for businesses operating in Australia. Consumers are more inclined to trust and engage with local businesses that showcase their association with Australia through the .au domain. This recognition of the .au extension as an essential business asset emphasizes the need for businesses to secure their online presence with a .au domain name. You can find more information on this report here. With that information, read on what to do with your contested .au domain.

One year on

Firstly, we are delighted to celebrate the one-year anniversary of the .au revolution with you! We appreciate your proactive approach in safeguarding your brand’s online presence.

If you have an active priority application submitted before the process closed last year, then it is now due to renew to ensure that you remain in the race to acquire your .au direct domain name.

To assist you in making an informed decision, we would like to outline the available options. Here is the renewal timeline

Renewing your contested .au domain application

Secure your brand’s online presence by renewing your application. The renewal window will open on the 20th of June 2023 and closes on the 20th of September 2023. In the coming weeks, we will send application renewal notices starting 90 days before their expiry date. You will receive reminders at different points in time to renew your notification. Your final confirmation of renewal will be provided on 30th October once auDA completes and confirms the renewal.

Between the 20th of September to 20th of October, auDA offers a grace period as a last chance to renew your application. If you do not renew the priority application by 20 October (UTC), the application will be withdrawn from the priority process. You will no longer be in the race to register your domains name and when there is only one active application, the .au direct domain name will be allocated to the remaining applicant. So, we highly recommend that you protect your matching.au and renew your application to maintain a strong online presence. Please see below a draft of the renewal timeline.

Resolving the allocation of a contested .au name

Priority applicants also have the option to negotiate with the contending applicant. Where an agreement is reached:

  • The agreed applicant(s) will withdraw their applications;
  • The name is allocated to the registrant with the only active priority application remaining. The licence will be applied for an initial one-year licence term.

Where no agreement is reached:

  • The .au direct domain name will remain subject to priority hold;
  • The name will remain on priority hold and the application will need to be renewed every year until there is only one active application remaining.

Applicants will need to renew their application on a yearly basis if they wish to remain in contention of the .au direct domain name. We understand that this process can be challenging, which is why we have a dedicated Token Acquisition Team ready to assist you. Our experienced experts have a proven track record of successfully negotiating on behalf of clients, securing hundreds of high-profile domain names.

To avail our brokerage services, you can sign up here.

 

If the does not renew their priority application, the application will be withdrawn from the priority process. The applicant can also choose to withdraw from the renewal process. The applicant will no longer be in contention to register the .au direct domain name.

As the .au revolution completes its first year, businesses are encouraged to renew their applications or negotiate with contending applicants. By actively engaging with the options provided, you can secure your brand’s online presence and capitalize on the positive consumer sentiment associated with the .au domain. Embrace the power of .au and unlock new opportunities for your business in the digital realm.

 

Brand Protection and What You Should Do.

Written on by admin

 

In today’s digital age, building a strong brand is more important than ever. Your brand is not just a logo or a tagline; it’s the emotional connection you create with your customers. It’s what sets you apart from your competitors and what keeps your customers coming back. However, with the increasing accessibility of the internet, brand protection has become a top priority for businesses of all sizes. In this blog, we will explore the concept of brand protection, its importance, and the strategies you can use to protect your brand.

What is brand protection?

Brand protection is the process of safeguarding a brand from unauthorised use, infringement, and counterfeiting. It involves all the measures that a business can take to ensure that their brand remains distinctive and recognisable, and that it is not diluted, tarnished, or misused. Brand protection is essential for all businesses, whether big or small, and encompasses legal, technological, and operational tactics to protect your brand from infringement and unauthorised use.

Why is brand protection important?

There are several reasons why brand protection is crucial for any business:

  1. Protecting your reputation: Your brand is a representation of your business and its reputation. If someone misuses or infringes on your brand, it can negatively impact your brand’s reputation and public perception.
  2. Protecting your revenue: Your brand is the cornerstone of your business. If someone is counterfeiting your products, you are losing potential sales, profits, and market share.
  3. Ensuring compliance: By protecting your brand, you can ensure that your business is compliant with intellectual property laws, which can help you avoid legal penalties, fines, and lawsuits.

Strategies for brand protection

There are several strategies that businesses can employ to protect their brand. Here are a few of the most effective:

  1. Monitor your brand: Monitor your brand online and offline to detect any instances of infringement or unauthorised use. This can involve conducting regular searches on search engines, social media platforms, and marketplaces.
  2. Register your trademark: Register your trademark with the relevant authorities to ensure that you have legal protection and can take action against infringers.
  3. Educate your employees: Educate your employees on the importance of brand protection and the risks of unauthorised use. Provide them with clear guidelines on how to use the brand and what to do if they suspect infringement.
  4. Enforce your rights: Take legal action against infringers, counterfeiters, and unauthorised users. This can involve sending cease and desist letters, filing lawsuits, or taking other legal action as necessary.
  5. Partner with us: Partner with Melbourne IT Corporate we are committed to protecting your brand and have systems in place to help.

Conclusion

In conclusion, brand protection is a crucial element of any business strategy. By taking the necessary steps to protect your brand, you can safeguard your reputation, revenue, and compliance, and build a strong and recognisable brand that customers trust. To do this effectively, it’s important to monitor your brand, register your trademark, educate your employees, enforce your rights.

With these strategies in place, you can ensure that your brand remains strong and competitive in today’s ever-changing business landscape.

Contact Melbourne IT Corporate today to proactively protect your brand now.